Refund policy

The short version

Because every item is made just for you when you order it, we cannot take change of mind or wrong size returns the way a big warehouse store can. But if anything is actually wrong with your order, we will absolutely make it right. Here is exactly how that works, no guessing.

If your order arrives damaged, misprinted, or just wrong

That is on us, and we will fix it free. Send us a photo of the item and your order number within 30 days of delivery, and we will print and ship a fresh replacement at no cost. No need to send the old one back. If for some reason we cannot replace it, we will refund you in full.

Email: hello@noisyrookies.com

If the size is not quite right

This one is trickier, and we want to be straight with you. Since each item is made to order, we cannot accept size returns. The fix is to get the size right the first time, so please check the size guide on the product page before you order. It shows exactly where to measure (we even drew a little diagram), and a great trick is to lay a shirt you already love flat and compare it to the chart.

We get it, sizing is hard when you cannot try it on. If your order does not fit, email us with your order number and we will do our best to help.

Refunds

When a refund is the right call (a defect we cannot replace, or an order we could not fulfill), we process it back to your original payment method. It usually shows up within a few business days, depending on your bank.

If your order hasn't arrived

If tracking says delivered but you cannot find it, give it a day and check around (with neighbors, your building, or anyone else at home), then email us your order number. If tracking still shows in transit with no movement several days past your estimated delivery date, email us and we will help you look into it with the carrier.

Still have a question?

Email hello@noisyrookies.com. We are a small shop run by a fellow beginner, so you will always reach a real person who actually cares that you are happy with your purchase.